At PETROS, customer satisfaction is our priority. Please read our refund and cancellation policy below:
1. Order Cancellations
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Orders can be canceled within 1 hour of placement, provided they have not been processed or shipped.
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To cancel an order, contact us immediately at +91 9445829595 or john@petrosexim.com.
2. Refunds
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Refunds are issued only for:
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Orders canceled before shipping
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Defective or incorrect products received (with proof)
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Refunds will be processed back to the original payment method via Razorpay within 5–7 business days.
3. Return Conditions
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Items must be returned unused and in original packaging within 3 days of delivery.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
4. No Refund Scenarios
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Items damaged due to misuse or mishandling
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Returns initiated after the specified return window
5. Need Help?
We’re here to assist you. Contact us at:
PETROS
📞 +91 9445829595
✉️ john@petrosexim.com